iPhone and iPad

On an iPhone or iPad, you add your e-mail address to Apple's Mail app. Keep the details from All settings at a glance: servers, ports and security close at hand. The names of options may differ slightly depending on your iOS version.

Adding the account

1. Open Settings. Go to Mail (in newer versions of iOS via Apps and then Mail) and tap Mail Accounts (or Accounts). You can also search for "Mail Accounts" at the top of Settings.
2. Tap Add Account (or New Account).
3. Tap Other and then Add Mail Account.
4. Enter your name, your e-mail address, the password for this address and a description, for example "Work". Tap Next.
5. Select IMAP at the top.
6. Under Incoming Mail Server, enter: host name (your domain name or your package's server name), user name (your full e-mail address) and password.
7. Under Outgoing Mail Server, enter exactly the same details: the same host name, your full e-mail address and the password. These fields are marked as "optional", but fill them in anyway. Otherwise you'll be able to read mail but not send it.
8. Tap Next. The iPhone checks the details. Then tap Save.

Checking ports and security

Usually the iPhone selects the right ports itself. If sending or receiving doesn't work, check the following:

1. Go to Mail Accounts and tap your account, then tap the account again (your e-mail address).
2. Tap Advanced at the bottom. Under incoming settings, Use SSL should be switched on and the server port should be 993.
3. Go back and under Outgoing Mail Server, tap the server (SMTP) and then the primary server. Switch on Use SSL, select password for authentication, and enter 587 or 465 as the server port. Check the user name and password here too.
4. Tap Done.

Faster: with a configuration file

You can also add the account in one go using a configuration file from DirectAdmin. Open DirectAdmin in Safari on your iPhone, go to E-mail Accounts, tap the three dots next to the address and select Download Apple iOS, iPadOS, Mac Configuration. Allow the download and then install the profile via Settings (the downloaded profile will appear at the top). Do read the note about the server name in Apple Mail and Outlook on the Mac.

Frequently asked questions

I can read mail but not send it.
Almost always, the user name and password for the outgoing mail server have been left empty. Fill them in as described above under Checking Ports and Security.

My iPhone says the server doesn't recognise me after a password change.
Update the password on both the incoming and outgoing server. Do this on your other devices too, otherwise your IP address may get blocked (see Sending or receiving doesn't work: how to fix it).

I get the message "Cannot Verify Server Identity".
The server name isn't in the certificate. Use your package's server name (see All settings at a glance: servers, ports and security).